13 May 2010

Gold and Gems is, by far, the best in the jewelry business! I had researched a white gold men's wedding band for my fiance, and I found exactly the one I wanted on the G&G website - for about half the price of other jewelry stores.  I ordered the ring, along with engraving, and it was absolutely beautiful.

When my fiance tried on the band, we both realized I'd ordered the ring a half-size too big! I called Ron Hansen to see if it would be possible to have it resized, and to have the engraving redone, and he assured me that it was not a problem - I shipped the ring back, and in about a week's time, my order was corrected and shipped back.  I'm awaiting its arrival now - and I know the ring will be perfect!

Thank you, Ron and Jennifer, for outstanding customer service!  I live in Georgia, but I won't buy my jewelry from ANYONE else ANYMORE.  G&G has earned my patronage for any jewelry items I ever want to purchase from here on out!

-Leslie

10 May 2010

"Hi Ron,
My husband’s ArtCarved ring arrived today via UPS second day and everything is perfect!  It fits perfect…the timing was perfect and the customer service exceptional.  I can’t wait to get home today and see it on his finger. 

Thank you again for all of your help and making sure that the ring arrived before our cruise on Saturday."

Sincerely,
Barbara

10 May 2010

"Hello Ron,
I just wanted you to know that I received my ring on Tuesday and it fits perfectly (despite being a ladies size) and it's exactly what I wanted!!!  I appreciate your taking the time to speak to me and while I understand that it wasn't the greatest deal for you I sure feel like I got a great buy. You are clearly an excellent and honest merchant and I will certainly do business with you again!!!
Many thanks!!!!"
Bart

10 May 2010

 

13 April 2010

These Guys Are Great!

I came across an Artcarved ring that I knew my future husband would love.  We saw it in person, and knew it was just perfect.  I did a quick search online and found Gold and Gems, and am sure glad that I did!  The quality of customer service that I received was astounding.  This is a business that is run as a business should be.  I received my order quickly and perfectly.  I will definitely purchase from Gold and Gems in the future!  I have no problems supporting a business that performs as every business should.

 

07 March 2010

Gold And Gems represents whats right with america. Nothing like starting a business from the ground up and seein it through. We live in california and shop at Gold and Gems of course for the tax break but also because Gold and Gems is the real deal. They carry an array of inventory from Eccentric, exotic to standard and unique. See them if you like to get what you want rather than whats available to the masses. They are eager to make you happy and stand behind their product. If I had a million to spend Id go their first theyd sureley find the vehicle that expresses your desire.

23 February 2010

Hi, Ron and Jennifer--

As promised, here is the kudos/or recommendation for the high level of service provided by you both as representatives of G&G.

"Even if you know what you want, not every jeweler can/or will help you attain it. Ron Hansen and the G&G Crew (Jennifer A) are exceptional at making things possible. Their prices, payment terms, and easy-going nature make your jewelry-dreams attainable. In our troubled economy, many people have written off being able to afford jewelry at all--so finding a company with an accommodating payment policy makes all the difference!

I knew exactly what I wanted and Ron & Jenn made it happen. What more can a client hope for?"

--Julia

08 January 2010

Made my purchase over the web/phone (3 states away) and was a bit nervous, but Ron assured me everything would be perfect and not to worry.  I researched his company up and down and never found anything negative.  Ron answered every question I had and made me feel at ease about everything.  Made the purchase and crossed my fingers.  Well when the ring showed up it was incredible!!!  Diamond was perfect and it matched the ring better than I expected.
My girlfriend loved it and was speachless. It was a little big and we need to have it resized but she refuses to take it off, as she doesn't want to be without it for a single second.  Tons of compliments on the ring and I would recommend Gold & Gems to anyone.  Matched prices I found elsewhere and was more than happy to work with me in every way possible.  Truly the best shopping experience ever on jewelry.
Palladium is absolutely brilliant - much nicer than white gold and the price kills platinum.  If you thinking about white gold check out the Palladium and you wont be disappointed.

Thanks Gold & Gems and Ron

 

Craig B.

Nevada

02 December 2009

Gold and Gems' true Gem is Ron Hansen himself. Not only is his Jewelry of the finest Quality, but his desire to satisfy a customer is impeccable. As a returning customer each experience has been better than the one before. Thanks Ron.

16 November 2009

What a wonderful buying experience! I worked with Ron Hansen to create a beautiful engagement ring that was exactly what my girlfriend (now fiancee) was looking for. Ron and staff were more than helpful through the entrie transaction, and an absolute pleasure to deal with! The ring required some custom modifications, and turned out beatifully! No matter what your Jewelry needs may be, I recommend Gold & Gems in Ashland!

28 October 2009

I bought a Gabriel & Co. wedding band from here and couldn't be happier! Ron and staff were great with answering all my questions and letting me know when my purchase would be ready to ship. I was so fortunate to have found their website since I really wanted my wedding band to match my engagement ring. I got my purchase for a great price and it was also on sale! Thank you Gold & Gems! :)

30 September 2009

I ordered the wrong size wedding band for my fiance. I nervously emailed Ron asking if I could exchange it for a smaller size. He replied quickly and was MORE than accommodating. I wish all of my wedding related tasks were this easy. Thanks again Ron and staff, in us, you have customers for life.

11 August 2009

I bought my wedding band from Gold and Gems and I couldn't be happier with the whole experience. I knew what I wanted and reached out to several stores. Ron called me back right away, was very helpful and gave me a great price. My ring arrived even earlier than I expected and it was perfect! I love it and would definitely buy future jewelry from Ron and Gold & Gems...

30 July 2009

I have known and done business with Ron and his family for more than 20 years. They operate with the utmost integrity and continue service to their clients well beyond what you would expect and well beyond the "call of duty"; I trust them explicitly. I recently had to have a ring sized that was challenging because of its design but I knew that if it could be done, Ron was the one to call. When my ring was finished, I was astounded at how beautifully the work was done--you would never know it had been sized because of its level of perfection. I now live in another state and I still won't shop anywhere else but Gold and Gems. And I cannot say enough about the quality of his jewelry; unbeatable. If you want a beautiful, timeless piece backed by stellar integrity, Ron is the one to call.

23 July 2009

Outstanding customer service! I would highly recommend Gold & Gems to anyone anywhere... We spent considerable time looking for what we wanted & found the exact ring at a better price than we could find anywhere else online or in local jewelry stores. With our wedding a week away we realized the ring we had purchased was a size too big. Gold & Gems sent out another ring to make sure we would have the ring we wanted for our big day. Thanks for going above & beyond...we'll be back & will recommend your website to all of our friends in the great state of Ohio! Thanks, Ron!

06 July 2009

Top notch online jeweler. I purchased my husband's artcarved wedding band from Gold & Gems and no one else could beat their price or service!

01 July 2009

I purchased a TagHeuer Carrera watch at this jewelry store. It was on sale!!. And I was very happy the way it went. Nancy Meyer assisted me through out the transaction. She's very professional and friendly as well. Actually I just got a thank you card from her today. That's great. The next day I had to go back to adjust the wristband. They are closed alreay but Ron and Richard let me in and assisted to get it fixed. You guys are great. Keep up the good job.

18 June 2009

Fine experience dealing with this business on-line and telephone. Excellent price and service.

04 May 2009

My wife and I have been shopping regularly at Gold And Gems for over 15 years with great satisfaction and trust in Ron and the rest of the Gold And Gems crew.

21 April 2009

What a top notch business! My questions were answered quickly and professionally. I felt very comfortable with Gold & Gems. The ring is perfect. The service was better than expected. I will return. Thanks!