Privacy policy


Effective date: December 2025

At Gold & Gems Fine Jewelry (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://www.goldandgems.com (the “Site”) or interact with our services.

By using our Site, you agree to the practices described in this Privacy Policy.


Information We Collect

We collect personal information when you voluntarily provide it to us, including when you:

  • Place an order
  • Create an account
  • Contact us through the Site
  • Subscribe to emails or promotions

This information may include your name, email address, phone number, billing and shipping address, and order details.

Payment information is collected and processed securely through third-party payment providers. We do not store your full payment card details on our servers.

We also automatically collect certain information when you browse the Site, such as your IP address, browser type, device information, and pages visited. This helps us understand how our Site is used and improve your experience.


How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate with you about purchases, shipping, or customer service inquiries
  • Manage your account
  • Send promotional or marketing communications (you can opt out at any time)
  • Improve our products, services, and website functionality
  • Comply with legal and regulatory requirements

We do not sell your personal information.


Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enable essential site functionality, analyze performance, and improve user experience.

Cookies help us remember your preferences, understand site traffic, and support marketing efforts. You can manage or disable cookies through your browser settings, but some features of the Site may not function properly as a result.


Sharing Your Information

We may share your personal information with trusted third parties that help us operate our business, such as:

  • Payment processors
  • Shipping and fulfillment partners
  • Website hosting and analytics providers
  • Marketing and communication platforms

These service providers are only given access to the information necessary to perform their services and are required to protect your information.

We may also disclose information if required by law or to protect our rights, property, or safety.


Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. While no online transmission or storage method is completely secure, we work to safeguard your data using industry-standard practices.


Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we have about you
  • Request corrections or updates
  • Request deletion of your personal information
  • Opt out of marketing communications

To make a request, please submit your email here.


Children’s Privacy

Our Site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised effective date.


Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Gold & Gems Fine Jewelry
Website: https://www.goldandgems.com
Email: info@goldandgems.com
Phone:+1541-488-2753
Address: 25 N. Main Street, On The Plaza Downtown Ashland